(4.9 / 5)1942+ Ratings

La Fuente Imports Reviews

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Overall Rating

4.9
23 Reviews
  • 572%
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About La Fuente Imports

LaFuente.com is an online store that offers a wide range of products and services. They specialize in authentic rustic furniture, Mexican furniture, Talavera tile, pottery, Mexican tin mirrors, and more. Their collection is one of the largest of Mexican and Southwestern home accessories, furnishings, and handmade art. They also provide customer support via email or phone from 8am to 4pm (MST) Monday through Friday. They accept various forms of payment and have policies in place for backorders, special orders, and custom orders. They also offer shipping information, return policies, and security measures for their customers. They even have a section for gift certificates. Their products have been featured in various places, indicating their popularity and quality.

La Fuente Imports Pros & Cons

Pros of La Fuente Imports:

  • Quality and Authenticity: Known for importing genuine Mexican-styled pieces, including rustic pine furniture, Talavera pottery, and authentic handicrafts.
  • Customer Service: A+ customer service with swift and professional issue resolution, including apologies with nice gifts.
  • Product Descriptions: Comprehensive product descriptions providing clear details about materials, measurements, origins, and production processes.
  • Speedy Shipping: Reliable shipping with items often arriving within 5 business days, well-packaged to prevent damage.
  • Variety of Products: Offers a wide selection of home accessories, furnishings, and handmade art, including rustic furniture, Talavera tile, and Mexican tin mirrors.

Cons of La Fuente Imports:

  • Customer Complaints: Some customers have experienced issues with damaged products, such as shattered planter pots, despite efforts to resolve the issue.
  • Communication Issues: There have been instances where customers experienced delays in communication regarding order issues, although the company eventually resolved the problem.

Overall, La Fuente Imports is praised for its quality products, excellent customer service, and reliable shipping. However, there are occasional issues with product damage and communication delays.

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La Fuente Imports Customer Reviews (23)

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Matthieu De Kok
Matthieu De Kok
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A+ Customer Service

Any questions or issues I've had were handled swiftly and professionally by La Fuente's reps. They quickly resolved an order mistake and even threw in a nice gift as an apology

May 29, 2023
Phoebe Brooks
Phoebe Brooks
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La Fuente's furniture and decor are actually reasonable in price given their quality and durability

I appreciate how they manage to import genuine Mexican-styled pieces at costs that ain't totally breaking the bank.

May 28, 2023
Amanda Azevedo
Amanda Azevedo
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Redecorate In Rustic Style

Affordable rustic furniture set has transformed my place. The design feels traditional and at the same time modern and timeless. I oughta buy more pieces!

May 26, 2023
Ingimar Heiðarsson
Ingimar Heiðarsson
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True Mexican Style

These guys know authentic Mexican style like no other. Everything they sell feels so legit, from the metalwork to the textiles. I never regret one single purchase.

May 25, 2023
Vickie Gordon
Vickie Gordon
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The shipping took a while but the quality makes up for it

As soon as the furniture and pottery arrived, I knew La Fuente Imports really sources the best authentic Mexican handicrafts.

May 25, 2023
Darrell Boggs
Darrell Boggs
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The home decor from this store easily elevates my place

The pots, handicrafts, and furniture really bring authentic Mexican vibes to my home. Every time I order something new, my rooms seem fresh all over again. Good stuff

May 24, 2023
Joseph Tucker
Joseph Tucker
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Every piece I've bought from here has instantly improved whatever space it's in

They curate such bomb finds that uplift the vibe of any room. The wall art inspires, the jewelry brings an edgy flair, and the tables make me want to cook Mexican food all day.

May 23, 2023
Gregory Thurman
Gregory Thurman
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Superb Service All Around

From quick shipping and precise order fulfillment to attentive customer support, La Fuente Imports delivers an exceptional level of service that leaves me feeling valued as a customer.

May 23, 2023
Petra Biermann
Petra Biermann
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Thorough Product Descriptions

The listings for each item include clear, accurate and comprehensive details about materials, measurements, origins, production processes and even cultural context. I always know exactly what I'm getting before I buy. Very helpful!

May 22, 2023
Liam Harvey
Liam Harvey
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Speedy Shipping

My talavera pottery arrived within 5 business days of ordering, well packaged to prevent damage during transit. Reliable service

May 21, 2023

La Fuente Imports Customer’s Q&A

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La Fuente Imports Features and Benefits

Key Features of La Fuente Imports (lafuente.com):

  1. Extensive Product Selection:

    • Offers a wide range of rustic furniture, home decor, and regional art.
  2. Customer Service Excellence:

    • Provides excellent customer service from pre-sale to delivery and beyond.
  3. Quality Backed Warranty:

    • Offers a 60-day return policy and a one-year warranty against defects in materials and construction.
  4. Authentic Products:

    • Features one of the largest collections of Mexican and Southwestern home accessories, furnishings, and handmade art.
  5. Free Shipping:

    • Offers free ground shipping on select orders over $179.00, and half-price ground shipping on orders over $3,000.
  6. Return Policy:

    • Allows returns under the 60-Day Satisfaction Guarantee with a 10% restocking fee for stock furniture orders.

Benefits of Shopping at La Fuente Imports:

  1. Superior Quality and Selection:

    • Provides high-quality products with a wide selection to choose from.
  2. Convenient Shopping Experience:

    • Offers free shipping on select orders and competitive pricing.
  3. Customer Satisfaction:

    • Ensures customer satisfaction with a generous return policy and excellent customer service.
  4. Authenticity:

    • Sells authentic Mexican and Southwestern home accessories and furnishings.

La Fuente Imports Pricing

La Fuente Imports offers various discounts on their products, including:

  • Up to 20% Off Kitchen Canisters
  • Up to 30% Off Talavera Planters, Jars & Vases
  • Up to 15% Off Rustic Kitchen & Dining
  • Up to 15% Off TV Stands & Accent Tables

For specific pricing, it is recommended to visit their website or contact their customer service directly.

About lafuente.com Payment Method?

La Fuente Imports accepts various forms of payment. They accept Visa, MasterCard, American Express, and Discover. They also accept PayPal, PayPal Credit, and Pay in 4. Other accepted payment methods include Checks, Money Orders, and Wire Transfers. Please note that checks are subject to a 10-day hold for verification of funds, and wire transfers are subject to a processing fee.

La Fuente Imports FAQs

FAQ

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FAQ

What are La Fuente Imports' payment methods?

They accept Visa Card, Discover Card, Mastercard, AMEX Card and PayPal as their payment methods.
FAQ

Does La Fuente Imports ship internationally?

They ship any item in their online catalog anywhere in the world. International orders are shipped along with commercial invoices that the carrier supplies.
FAQ

What is La Fuente Imports' return policy?

Under the conditions of their 60-Day Satisfaction Guarantee, you may return any item you have purchased from La Fuente Imports if you are not entirely happy.
FAQ

What are La Fuente Imports' conditions for returns?

Please pack all returns carefully and responsibly as refunds are only given for items that are received in their original (new, undamaged) condition.
FAQ

How can I contact La Fuente Imports?

You can get support via their phone number: 1-888-622-0939.
FAQ

About lafuente.com Prices and Cost?

Based on the information I found, La Fuente offers a variety of products with different prices. For instance, in their restaurant, the most expensive item is Muy Especial, which costs $27.85. The cheapest item on the menu is Mini Taco, which costs $1.25. The average price of all items on the menu is currently $11.20. They also offer a variety of dishes like Fajitas for $23.23, Kids Burrito for $5.99, and Three Sopitos for $17.35. In terms of their furniture offerings, they provide Mexican Rustic Pine Furniture modeled from Spanish colonial designs of the XVI and XVII centuries, but the specific prices for these items were not mentioned. Please note that these prices are subject to change and it's always a good idea to check the latest prices on their official website or contact them directly for the most accurate information.

FAQ

About lafuente.com Popular Products and Services?

LaFuente.com is known for its authentic rustic furniture, Mexican furniture, Talavera tile and pottery, and Mexican tin mirrors. They offer one of the largest collections of Mexican and Southwestern home accessories, furnishings, and handmade art. Their popular furniture collections include the Rustic Pine Collection, Copper Collection, and Southwest Collection. They also sell a wide range of items such as accessories, cabinets, casual seating, coffee tables, end tables, entertainment centers, media storage, console tables, and TV stands. La Fuente Imports is renowned for its authenticity and quality, making it a top source for these unique products.

FAQ

What is the shipping policy of La Fuente Imports?

La Fuente Imports is committed to the safe and timely delivery of your merchandise. Most items are kept in stock and shipped within ten business days of your order. Special orders and custom orders may require an additional 2-6 weeks to ship. If an item you ordered is Special Order or out of stock, you will be notified of the backorder time before processing your order.

Furniture orders are shipped via motor freight (LTL) and FedEx Ground Service from warehousing points around the country. Furniture Delivery includes service to your curb or driveway between 9AM and 5PM, Monday-Friday. Furniture Delivery does not include delivery inside your home or building, delivery before or after regular working hours, or delivery on weekends or holidays. You will be notified in advance of the delivery date and time. To avoid a re-delivery fee, you must be home during your scheduled delivery window.

Non-furniture orders are shipped via FedEx Ground Service from Colorado Springs, CO, unless noted otherwise. Most items are kept in stock and shipped within two business days of your order, and most of the U.S. is serviced within four business days of the ship date. International transit times should be discussed with a customer service representative.

FAQ

How can I contact customer service at La Fuente Imports?

You can contact the customer service at La Fuente Imports in several ways. You can reach them via E-mail or by calling toll-free 1.888.622.0939 or 1.719.329.0939. Phone calls will be answered during regular business hours, 8am to 4pm (MST) Monday thru Friday. If you receive their recording, you can leave a message and they will return your call as promptly as possible. E-mails will also be answered promptly, typically the same day. Here are some helpful E-mail addresses: For orders, you can email at orders@lafuente.com. If you have questions, you can email at support@lafuente.com. For comments, you can email at info@lafuente.com. Their customer service hours are Monday thru Friday, 8:00am to 5:00pm (MST). Their mailing address is La Fuente Imports 3350 Chelton Loop North Colorado Springs, CO 80909. If you are a local customer, please note that La Fuente Imports has transitioned to a web-based business and no longer operates a brick-and-mortar storefront. However, their Colorado Springs warehouse is still available for local customers who want to pick up merchandise. Please call 719.329.0939 to make a pick-up appointment.

FAQ

lafuente.com Return Policy?

La Fuente Imports has a 60-Day Satisfaction Guarantee for returns. If you are not completely satisfied with a product you have purchased, you may return your merchandise under this guarantee. Any returned merchandise must be received in its original (new and undamaged) condition for a refund to be issued. Please pack all returns carefully and responsibly. If you are returning furniture, or any merchandise that was Special Order or Custom Made, restocking fees will apply.

In terms of shipping, furniture orders are shipped via motor freight (LTL) and FedEx Ground Service from warehousing points around the country. Most items are kept in stock and shipped within ten business days of your order. Special orders and custom orders may require an additional 2-6 weeks to ship. Please note that website prices do not include shipping charges. To determine your shipping charge, add the items that interest you to the shopping cart, then enter your delivery zip code. You are under no obligation to purchase items added to your cart. Shipping fees are most affordable if everything in your order originates from the same warehouse. The shopping cart will inform you if items in your cart originate from more than one warehouse. If you need assistance with a furniture order, you can contact La Fuente Imports. After placing a furniture order you will receive a series of Emails containing information specific to your order. It is important that you read all Emails received from La Fuente Imports so that you know what to expect regarding your furniture delivery. They use extreme care when packing their furniture for shipment to you. In the event that a package arrives damaged (e.g., dented, torn, crushed, etc.), please note this on the driver's delivery slip at the time of arrival. Refuse delivery of any merchandise that is visibly damaged. If damage is discovered after the driver has left, please save all packaging materials and contact La Fuente Imports. Furniture Delivery includes service to your curb or driveway between 9AM and 5PM, Monday-Friday. Furniture Delivery does not include delivery inside your home or building, delivery before or after regular working hours, or delivery on weekends or holidays. You will be notified in advance of the delivery date and time. To avoid a re-delivery fee, you must be home during your scheduled delivery window. Most furniture orders are delivered by a tractor-trailer style truck. These trucks range in size and cannot always pull into residential driveways, dead-end streets or roadways with limited access. For practical purposes please allow some flexibility with the delivery point.

FAQ

What is the contact information of La Fuente Imports?

The contact information for La Fuente Imports is as follows:

  • Address: 3350 Chelton Loop N, Colorado Springs, CO, 80909
  • Phone Numbers: Toll-Free: 1.888.622.0939, Local: 1.719.329.0939
  • Email Addresses:
    • Orders: orders@lafuente.com
    • Questions: support@lafuente.com
    • Comments: info@lafuente.com
  • Customer Service Hours: Monday thru Friday, 8:00am to 5:00pm (MST)

Please note that La Fuente Imports has transitioned to a web-based business and no longer operates a brick-and-mortar storefront. However, their Colorado Springs warehouse is still available for local customers who want to pick up merchandise. Please call 719.329.0939 to make a pick-up appointment.

FAQ

How do I return a product to La Fuente Imports?

To return a product to La Fuente Imports, you may do so under the terms of their 60-Day Satisfaction Guarantee. Any returned merchandise must be received in its original (new and undamaged) condition for a refund to be issued. Please pack all returns carefully and responsibly. Ensure that your return shipment is properly insured and fully trackable by the carrier you choose. If you are returning furniture, or any merchandise that was Special Order or Custom Made, restocking fees will apply. If you have refused delivery of an order for visible damage, please call 1.888.622.0939 to arrange shipment of replacement merchandise. If you have refused delivery of an order because you no longer want the item(s), please refer to the 60-Day Satisfaction Guarantee. If you have accepted a furniture delivery or other LTL freight shipment from La Fuente and noted damage to all or part of your shipment on the delivery receipt, call 1.888.622.0939. In the case of noted damage, La Fuente Imports will file all necessary claims with the shipping company and send replacement merchandise to you at no cost. If you have accepted a furniture delivery or other LTL freight shipment from La Fuente and not noted any damage on the driver's delivery receipt, you must report the damage to them within ten (10) calendar days. The customer will be asked for photos to document the damage, and can then accept a discount based upon the extent of the damage, or exchange the damaged item(s) for the same item(s) or one(s) of equal value. Any discounts made available to the customer will be made at the sole discretion of La Fuente Imports, and all extra shipping charges for merchandise exchange, if requested, are the customer's responsibility. Stock furniture orders are subject to a 10% restocking fee. There is no restocking fee if the order is cancelled before shipment, but once a furniture order ships from their warehouse it can no longer be cancelled.

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